Refund Policy

Last Updated: December 19, 2023

Returns/Exchanges
  • We gladly accept returns and exchanges for products in original, unused, unaltered condition, and in original packaging
  • Returns initiated within 10 days of delivery will be refunded to the original method of payment.
  • The returned item will be subject to inspection upon arrival:
    • Returns of pieces in original, unused, and unaltered condition will be refunded to the original method of payment or credited towards an exchange.
    • Returns of pieces that do not meet this standard are not eligible for refund or exchange.
  • Fees for delivery or return shipping are the customer’s responsibility.
  • Returns initiated within 10 days of delivery will be refunded to the original method of payment.*
  • We do not accept returns or allow exchanges, nor do we offer refunds for the following products and services:
    • Final Sale, custom orders, special orders, Kevin O’Brien pillows and any modified products including cut-to-size rugs, bedding, opened packages, monogrammed products, products damaged through normal wear and tear, gift cards, labor fees, installation fees, delivery fees, shipping fees.
    • Damaged through normal wear and tear, gift cards, labor fees, installation fees, delivery fees, shipping fees.
  • We reserve the right to decline returns or exchanges without proof of purchase.

To initiate a return or exchange, please visit hi@veryflightattendant.com

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